Diagnosing the Root Causes of O2C and S2P Issues

July 24, 2020
< 1 Minute Read
Ron Rod

A global medical and vaccine manufacturer engaged with RGP to assess their order-to-cash (O2C) and procure-to-pay (S2P) processes. But based on our supply chain expertise, we recommended a more holistic diagnostic, including root cause analysis, so that more sustainable solutions could be developed.

What We Did

  • Completed a six-week diagnostic assessment, identified root causes and delivered a remediation plan with quick wins.
  • Created an implementation roadmap to help enable the future state.
  • Facilitated future state design workshops with key stakeholders.
  • Wrote project charters and plans for each of the 25 identified remediation projects.
  • Managed or delivered on most of these projects, specifically for O2C.


  • Remediated more than 75% of identified issues (100% in O2C and approximately 50% in S2P).
  • Delivered measurable improvements across each of the metrics that were evaluated to determine remediation effectiveness.
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