Diagnosing the Root Causes of O2C and S2P Issues

What We Did

• Completed a six-week diagnostic assessment, identified root causes and delivered a remediation plan with quick wins.
• Created an implementation roadmap to help enable the future state.
• Facilitated future state design workshops with key stakeholders.
• Wrote project charters and plans for each of the 25 identified remediation projects.
• Managed or delivered on most of these projects, specifically for O2C.

Impact

• Remediated more than 75% of identified issues (100% in O2C and approximately 50% in S2P).
• Delivered measurable improvements across each of the metrics that were evaluated to determine remediation effectiveness.