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Our Human Insights

Insights from our global thought leaders.

How Lean Budgeting Helped Answer a Call Center Crisis in Just 21 Days

When COVID-19 hit, it not only ushered in a public health crisis but also an economic one—leading to a costly back-up in an automotive finance company’s call center. Lean Budgeting provided the agility they needed to steer out of the skid and get their white glove customer experience back on track.