Transformation Management Target Operating Model Definition​

RGP was engaged to assist the Client in reorganizing their Product Management Organization into three distinct teams and support the shift to a new operating model to better manage multiple transformation programs. RGP helped define a target operating model for the newly established Transformation Management Office (TMO), responsible for overseeing large initiatives across lending products and systems. Leveraging their understanding of the Client’s operations, RGP tailored the TMO model with defined roles, responsibilities, and team interactions, and developed an integrated transformation roadmap. RGP also helped create a strategy to establish two Centers of Excellence (COEs) to ensure consistency and standardization across critical teams.​

RGP partnered with the Client’s C-suite to reorganize their product management organization into three distinct groups: Transformation Management Office, Product Strategy, and Enterprise Operations & Support. Working closely with leadership, RGP defined a target operating model, including an organizational structure, key functions, RACI matrix, and team interaction model. RGP collaborated with stakeholders and the program management function to refine an integrated transformation roadmap and assist with project plan adjustments across major initiatives. Additionally, RGP helped establish Business Analyst and Reporting Centers of Excellence, aligning analysts with programs and centralizing coordination for BI and reporting efforts.​

RGP helped the Client redefine the operating model, improving collaboration, transparency, and accountability to support transformation programs efficiently.​