01.
The Challenge
Recently acquired by a Private Equity firm, the Client was experiencing challenges within their invoicing and collections processes, resulting in over $35M recognized revenue that was unbilled after completing settlement services.
RGP was engaged by the Client’s C-Suite to perform a rapid current state assessment on each of the Client’s core service lines and functional teams to identify improvement opportunities and provide prioritized recommendations across people, process, and technology to enable a more efficient collections process.
02.
What We Did
RGP deployed a team of former technology and finance industry executives, along with strategic consultants and process analysts, to conduct a rapid assessment of the end-to-end settlements process and identify improvements in operations, data, and accounting. The team facilitated over 50 stakeholder interviews, hosted process-mining workshops, and analyzed the technology ecosystem to uncover root-cause issues in the invoicing and collection workflow. They documented “as-is” process flows, highlighted improvement opportunities and controls, and developed future-state recommendations focused on a target operating model, data strategy, and centralizing siloed operations teams.
03.
Our Impact
The assessment identified key findings and improvement opportunities, with an implementation roadmap guiding governance, data standardization, and IT infrastructure readiness.
case studies
