Capability Management Strategy​

The Client, undergoing a large-scale transformation of its core lending systems and services, sought to re-launch its Capability Management Office to address inefficient processes and shift focus from technology to business functions. RGP was engaged to provide strategic planning and execution support for this re-launch. RGP conducted a current state assessment, offering recommendations and a roadmap to achieve target state Capability Management operations. Additionally, RGP developed tools and training to equip the re-launched team to effectively perform capability assessments across the organization, leveraging business process and systems expertise to drive continuous improvement and ongoing management of business capabilities and supporting technology systems.​

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RGP conducted a current state assessment of the Capability Management Office’s effectiveness, including employee surveys and a gap analysis. Based on this, RGP developed a target state operating model and framework, refining roles for Capability Managers, recommending interaction models, and creating a roadmap for upskilling and re-launching the team. The team also developed a Strategic Capability Assessment Framework and playbook for evaluating underperforming capabilities, identifying pain points, comparing practices to industry standards, and prioritizing initiatives to reduce costs and drive efficiencies. The framework included a toolkit with Scorecards, Customer Profiles, roadmaps, and templates. After the re-launch, RGP facilitated training to upskill staff on core banking and functional skills, preparing them to engage with stakeholders using the Capability Assessment Methodology.​

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The Client aligned capabilities with strategic goals, improved collaboration, identified gaps, and enhanced customer relationship management during transformation.​

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