The COVID-19 pandemic exacerbated acute conditions in the healthcare industry, particularly in staffing, making it even more difficult to execute major initiatives and achieve mission-critical goals. Our research explores the challenges and obstacles healthcare organizations face — and how they’re working to overcome them.
scope of research
Research Overview
To understand the challenges large companies face in executing mission-critical projects, we surveyed 404 senior executives, with $1 billion or more in revenue, in September 2022 across North America, Europe and Asia Pacific, and in four global industries.
executives
404
Executives surveyed
healthcare
101
Healthcare organizations
revenue
$1B+
Annual revenue per company
our research
25
Healthcare providers saying less than half of projects met key goals
25%
room for improvement
Healthcare providers are failing at their mission-critical projects, with 25% saying less than half of these projects met key goals.
top challenges
Hybrid and Organizationally Diverse Teams Pose Top Challenges
Pandemic-driven staffing shortages gave rise to a hybrid model of organizationally diverse teams of employees and outside consultants — creating teams that can be difficult to manage. In fact, this is one of the top challenges cited by our survey respondents. This data points to the need for strong project and management support, something many respondents said their organizations lacked.
Other barriers to productivity and project completion included a lack of:
32%
Capable talent in key roles
29%
Capable project leaders
21%
Management support
Issues around the set-up and execution of projects themselves also emerged as problematic. These included:
32%
Abrupt changes in project goals
37%
Poor tools for project collaboration
16%
Poor understanding of project requirements
20%
Strong Outside Talent
With 20% of hospitals reporting acute staffing shortages, many healthcare organizations increased the number of consultants on their critical project team.
Outside Consultants Are Expected To Comprise 48% of the Average Project Execution Team by 2024
0% Outside team members
2020
2021
2022
Key Insight
Managing teams with people from multiple firms is one of the biggest challenges but also one of the biggest contributors to successful project execution. In other words, it may not be easy — but it’s worth it.
Why Momentum Is Growing for a Dynamic Healthcare Workforce
Coordinating people working from home is important to success of critical projects
Despite the challenges of managing hybrid workforces, half of the healthcare respondents said that allowing project team members to work from home increased the odds of project success. And an overwhelming majority (84%) said coordinating people working from home and healthcare offices and facilities was important, very important, or extremely important to critical project success.
Changes in company policies are needed to bring in talented outsiders for key project roles
Our study also found that tapping talented outsiders for key project roles is essential to project success, as is bringing in external project managers. However, most healthcare organizations have more work ahead to take advantage of a more dynamic workforce, with 63% saying changes to company policies will be necessary to bring in exceptionally talented outsiders for key project roles.
99%
Strong Outside Talent
of North American healthcare executives surveyed said it was important, very important, or extremely important to bring talented outsiders into key project roles.
As healthcare providers make even greater operational changes in the next few years, these organizations will need project managers with the right mix of hard and soft skills to guide hybrid teams.
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