contributors
Rahul Garg
Regional Managing Director, Asia
Robert Maxwell
ServiceNow Certified Master Architect, Federal Practice, Veracity APAC
September 12, 2025 • 3 Min Read
From digital identity to cloud platforms, governments today need systems that are proactive, secure, and scalable. The problem? Legacy infrastructure slows progress and introduces vulnerabilities that today’s threat landscape can’t afford.
Across APAC, we’re seeing a shift: agencies are embracing smarter, integrated systems designed with cyber resilience by default. That means embedding always-on monitoring, automating routine checks, and streamlining access across platforms.
So, what does “smarter” look like in practice? Let’s break it down.
Monitoring That Works While You Sleep
Modern cyber threats don’t wait for manual reviews. Real-time visibility is now table stakes. One approach gaining traction is Automated Baseline Log Review (ABLR), a tool that continuously analyzes system logs, learns what “normal” looks like, and flags anomalies in real time. It means faster detection, easier compliance, and less time wasted sifting through endless logs.
Platforms That Do More with Less
For governments, efficiency is the difference between siloed operations and agile decision-making. Platforms like Cumulus are helping agencies centralize data, cut IT costs, and collaborate across departments more seamlessly. The result? Faster, better-informed decisions—and systems that scale as needs grow.
Rethinking Identity & Access
Managing user accounts across sprawling agencies is a nightmare. Manual processes create risks, not to mention compliance headaches. By automating account reviews and access disablement with tools like Central Accounts Management (CAM), agencies reduce lapses, strengthen audits, and stay aligned with standards—all while lightening the workload for IT teams.
Security Meets Usability
The best cybersecurity is invisible to the end user. With Single Sign-On (SSO) through integrated systems like Whole-of-Government Active Directory (WOG AD), agencies are making authentication seamless while strengthening controls. It’s the kind of “secure and simple” approach that builds trust both internally and externally.
The Takeaway: Smart Is Secure
Cybersecurity isn’t something to tack on after the fact—it has to be built in from the start. Agencies that invest in integration, automation, and resilience aren’t just protecting data. They’re building the foundation for faster, smarter, more trusted public services.
More About RGP’s Expertise in Public Sector & Government Transformation
For more than two decades, RGP has partnered with government and public sector agencies across APAC and North America to modernize critical infrastructure, strengthen cyber resilience, and scale secure systems that keep pace with evolving threats. Our teams bring deep experience in both technology integration from ServiceNow and beyond, paired with a deep understanding of public sector requirements, helping agencies balance compliance, efficiency, and citizen trust.
If your organization is planning a cybersecurity overhaul or wants to understand the current state of its systems, we’d welcome a conversation. Connect with our team to explore how RGP can help you design and implement secure, scalable solutions tailored to the unique challenges of the government sector.