Enterprise Service Management

ServiceNow: the indispensable enterprise-cloud partner to inspire efficiencies and accelerate innovation.

Welcome to the Workflow Revolution

Today, employees and customers want to be able to help themselves, expecting a personalized experience that is both united at all touchpoints and intuitive. Like its name, the ServiceNow platform does just that by providing service delivery right when users need it most — now. By uniting siloed processes and multiple apps into a single system of record, the Now Platform delivers the consumer‑like self‑service experience users have come to expect. The result? A workflow revolution. As a ServiceNow premier partner, we are leading that revolution by leveraging the platform to automate repeatable processes across the entire enterprise — from HR, IT, Legal, Finance and more. We are building intuitive and adaptable experiences that empower organizations across diverse industries to deliver inspired workflows.

Employee Workflows
Synchronize and coordinate efforts throughout the entire enterprise through the use of digital onboarding and employee self-service, as well as virtual agents that can fulfill employee requests. The Now Platform not only has the power to drive seamless workflows; it empowers efficiency through its ability to help employees help themselves.
IT Workflows
Transition from legacy ticketing and help-desk systems to cloud-based IT Service Management. Through ServiceNow, IT can consolidate fragmented tools into one place while harnessing conversational virtual agents to automatically perform standard maintenance requests. Free staff from repeatable processes so they can translate the platform’s data into a priority of risks with deployable solutions.
Customer Experience
See around corners using ServiceNow features like AI, virtual agents and monitoring. The Now Platform’s AI capability will identify problems before the customer, while conversational virtual agents will automate any repeatable issue resolution. Through the use of a personalized knowledge base, as well as chat bots and communities, ServiceNow eliminates any gaps in the customer self-service experience.
Scalable Solutions
With 550+ current integrations, ServiceNow can seamlessly plug into different systems. Because it is also a low-code platform, enterprises can write their own, net new, innovation. Use a drag-and-drop builder, templates and automated testing to extend ServiceNow’s capabilities for your unique enterprise needs.
Premier Partners
Veracity, an RGP Company, has more than 25 current certifications and suite certifications. Our solutions cover a variety of strategy and advisory services surrounding Service Management concepts, such as CSM optimization, ITSM enhancement, service portal and the Now Platform App Engine.

Success Stories

Employee Spotlights

Our people make it all happen. Learn more about our collaborative, talented and diverse team.