Deploying Role-Based Enablement to Sustain Intranet Performance

A global pharmaceutical organization was launching a highly customized SharePoint intranet designed to standardize templates, enhance search, and strengthen content governance to meet compliance requirements. While the technical build was complete, adoption remained the critical success factor. 

The organization needed employees and content owners to confidently use and sustain the platform without overwhelming non-technical users or increasing reliance on IT. Leadership recognized that long-term value would depend on a scalable enablement strategy — not just system deployment. 

RGP was engaged to design and implement a holistic training approach that would drive immediate usability while protecting long-term content quality and compliance. 

RGP designed a comprehensive intranet training program tailored to how employees actually learn in a business setting. Rather than relying on a single rollout event, the approach combined lightweight, just-in-time guidance for everyday users with structured, role-based enablement for site owners and content authors. 

More than 15 written workflow guides were developed to support common tasks such as page creation, content organization, and use of high-value SharePoint components. Technical concepts were translated into plain business language — describing templates as “pre-approved layouts” and web parts as simple building blocks — reducing hesitation among non-technical users and accelerating adoption. 

To support consistent, on-demand training, RGP produced 27+ AI-enabled training videos using Synthesia, including nine formal modules with knowledge checks and over 18 short, task-focused mini-videos. 

Live, role-based training sessions and open office hours were delivered during content migration and site build-out, giving users real-time support as they applied what they learned. All resources — guides, videos, FAQs, and session recordings — were centralized in a dedicated Intranet How-To hub, creating a sustainable self-service support model. 

The result was a smoother rollout and a more confident user community. Employees were able to find policies, forms, and team resources quickly with minimal friction, while site owners gained the skills to maintain compliant content independently. 

Consistent use of templates and navigation patterns improved content quality and findability, reducing one-off IT support and strengthening governance. By pairing structured learning with practical guidance and live enablement, RGP helped transform a technical launch into a sustainable, scalable business platform.