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Visionary Voices

Moving at the Speed of Change

Moving at the Speed of Change in Workforce Automation

Rahul Garg
Regional Managing Director
ServiceNow Practice, APAC

In our latest Visionary Voices conversation, we sat down with Rahul to discuss how the window for AI experimentation is closing rapidly. His message is clear: organizations that hesitate on AI adoption now risk falling permanently behind.

Here are the standout takeaways from our discussion:

AI Strategy Timelines Are Measured in Months—Not Years

“One month in AI is like six months in any other domain,” Rahul explains.

The pace of AI advancement is so fast that traditional six-month planning cycles are already outdated by the time implementation begins. Building a strategy based on today’s technology guarantees you’ll be using yesterday’s tools when it’s time to act.

Instead of waiting for perfect roadmaps or mature solutions, Rahul urges leaders to adopt a ”try fast, fail fast“ mindset. Start small—with use cases like email generation, document summarization, or research assistance—then scale as teams build confidence and AI fluency.

“Organizations need to develop the muscle for rapid experimentation, iteration, and learning,” he says. Those that can do this will maintain their edge; those locked into traditional planning will be left behind.

One month in AI is like six months in any other domain.

The New Core Skill: People Collaborating with AI Will Surpass Those Who Don’t

This isn’t about mass replacement, but a fundamental evolution of roles. The individuals who embrace AI as a collaborator will become exponentially more effective, naturally outpacing those who resist the shift.

Rahul’s team has already operationalized this insight: “We now test prompting skills alongside coding skills. The ability to break down complex problems and guide AI to solve them is as fundamental as technical knowledge.”

This shift isn’t theoretical—it’s shaping hiring practices today. The new standard isn’t ”Can you code?” It’s ”Can you collaborate with AI to solve real problems?”

C-Suite Communication Will Make or Break AI Adoption

AI adoption isn’t just a tech shift—it’s a cultural one. And without clear leadership, resistance will kill momentum before it starts.

“People are asking, ‘Is this going to automate my job? What happens to me?’”

That’s why executive sponsorship and transparent communication are non-negotiable. Leaders must clearly articulate how AI will augment, not eliminate, roles—and create structured pathways for employees to evolve alongside new technologies.

“This isn’t just about automation,” Rahul emphasizes.

Start small—with use cases like email generation, document summarization, or research assistance—then scale as teams build confidence and AI fluency.

AI Has Transformed Workflow Automation into Intelligence Amplification

The focus of workflow automation is shifting—from digitizing routine tasks to embedding intelligence directly into everyday operations.

Our practice has moved beyond manual process automation to AI-powered workflows that make autonomous decisions. From classifying and assigning tickets to conversational AI agents that proactively reach out to gather missing data, the game has changed.

“This is no longer about efficiency alone. It’s about amplifying intelligence across the enterprise,” Rahul explains. “For instance, instead of an IT agent manually triaging support tickets, our AI workflows now instantly analyze, classify, and route 70% of incoming requests, and can even autonomously resolve common issues like password resets without any human intervention.”

The Bottom Line

The AI revolution in workforce automation isn’t coming—it’s already here. The real question is whether your organization is prepared to lead, or if you’ll be left behind by faster, more agile competitors.

If you’re ready to accelerate your AI-powered automation journey and build the organizational agility to thrive in this new environment—let’s talk.

Visionary Voices is a segment of RGP’s LinkedIn newsletter, Mindshift. Each month we highlight a unique futurist who challenges us to think differently and to drive innovation. Mindshift also contains valuable research and curated content.

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