About This Role
RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. We are one of ServiceNow’s largest and fastest growing Elite services partners in the APAC region. As we continue to grow our technical team in India, we have an opportunity for a Senior Technical Success Consultant to join the organization. Role Purpose As a ServiceNow Senior Technical Success Consultant, you will be supporting projects deploying ServiceNow-based solutions for RGP clients globally and providing L2/L3 support, along with actively working on debugging issues faced by clients. As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements. Requirements Key Responsibilities Strong knowledge of ServiceNow fundamentals, configuration, and scripting Work on managed services or production support within ServiceNow Strong understanding of ITIL and ITSM, including Incident vs Request and Request vs Change Strong client interaction skills for debugging issues on projects Work on enhancements as per client requirements Work on assigned activity/task with other team members in the project and own a distinct aspect of the project Take charge of finding information sources, gathering and interpreting problem statements, executing analysis, and presenting findings to team members and stakeholders Work collaboratively with the team and project manager to deliver assigned work on time Maintain effective and proactive follow-ups and updates with stakeholders Perform and organize ongoing support for customers such as report building, data quality, new integrations, etc. Configure, develop, and test solutions on the platform to meet business requirements Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to our clients Work with process owners to identify opportunities for improvement Engage with clients to provide advice to solve problems and create value Coordinate training and workshops Collaborate with the project team to deliver the project efficiently Educate users on how to best use the platform Assist Business Analysts and Senior Developers and provide ad hoc support to the team where required Enhance ServiceNow knowledge through continuous learning, training, and certification Basic Requirements 5–7 years of IT experience Strong knowledge of ServiceNow Strong JavaScript knowledge Openness to travel Tertiary education preferred Professional Qualifications and Education Requirements At least five years of work experience in ServiceNow projects ServiceNow Admin Certification (CSA) ServiceNow Certified Application Developer (CAD) certification will be a plus ITIL Foundation Certificate in IT Service Management Excellent problem-solving and communication skills Embrace design thinking
