About This Role
The Payroll Operations Specialist is responsible for managing payroll-related requests and employee inquiries submitted through Salesforce for operations across the United States, Mexico, and Canada. This role supports payroll corrections, case management, and payroll operations while ensuring compliance with country-specific payroll regulations. The specialist will also contribute to process improvements and maintain standard operating procedures to enhance team efficiency and service quality.
What You Will Work On
Key Activities
- Manage and resolve payroll requests, inquiries, and correction cases submitted through Salesforce.
- Support payroll operations by investigating and resolving payroll discrepancies in a timely manner.
- Ensure compliance with payroll regulations and company policies in the U.S., Mexico, and Canada.
- Provide timely and accurate responses to employee payroll inquiries.
- Escalate complex payroll issues when appropriate and collaborate with internal payroll teams to drive resolution.
- Maintain and update Standard Operating Procedures (SOPs) and process documentation.
- Support periods of increased payroll workload and help reduce overall payroll case volume.
- Identify opportunities for process improvements to increase operational efficiency and enhance employee experience.
- Work with payroll systems including ADP GlobalView (U.S.), ADP (Canada), and TRESS (Mexico).
What You Will Bring
Required Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Fluent in English and Spanish (written and verbal).
- 2+ years of experience in payroll operations, payroll support, or payroll administration.
- Experience managing payroll inquiries, payroll corrections, and employee support cases.
- Knowledge of payroll compliance and payroll regulations in at least one of the following countries: United States, Mexico, or Canada.
- Experience working with case management or ticketing systems; Salesforce experience is strongly preferred.
- Professional English communication skills (written and verbal).
- Strong problem-solving and customer service skills.
- Ability to prioritize multiple requests and meet deadlines in a fast-paced environment.
- Strong attention to detail and commitment to accuracy.
- Experience supporting payroll operations across multiple countries within North America.
- Knowledge of ADP GlobalView, ADP Canada, and/or TRESS payroll systems.
- Experience documenting and updating Standard Operating Procedures (SOPs).
- Process improvement or continuous improvement experience.
- Experience working in a shared services or global payroll environment.
What You Can Expect
- An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
- Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors.
- Total Rewards include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).
What We Do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.
Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
