This US-based financial institution with 20,000+ global employees was looking for insight regarding their current ServiceNow platform utilization to find opportunities to enhance their change management process. The challenge? They needed to ensure complex change requests met necessary requirements for users and managers alike, from the change management lifecycle through implementation. They needed a partner rich in ServiceNow expertise to reconfigure their existing change management system and bridge the gaps between people and technology for a user-friendly experience. 

The RGP team assessed their current platform configuration alongside in-flight enhancements. To identify further opportunities for improvement, we conducted a detailed examination of their current Change Management approval workflows and aligned on multiple user personas and change types to proactively envision solutions that improved business outcomes with a tailored and intuitive experience. From custom change management dashboards and a major events calendar, RGP integrated key functionality throughout their ServiceNow platform, empowering employees with a hyper-personalized user experience.