RGP Leadership
As the founder of Countsy, I have led the business for over a decade, overseeing all facets of its growth and operations. My leadership spans sales, service delivery, customer success, marketing, recruitment, and employee retention. At the heart of my role is ensuring the long-term growth and scalability of the company. This requires an ongoing reassessment of our go-to-market strategies, service delivery models, client engagement, and the careful selection of target clients aligned with our expertise.
Background
Tell us a little bit about your career journey before joining RGP.
I have had the opportunity to work across multiple countries and industries throughout my career. My journey started in the publishing industry in England, then led me to the financial services industry in Australia, and eventually to the technology sector in the United States. Since arriving in Silicon Valley, I have focused exclusively on consulting, working with early-stage technology and life science companies. I previously served as the Northern California Market Leader for Accretive Solutions, where I launched the Countsy business and brand. When RGP acquired Accretive Solutions in 2017, the Countsy business transitioned as part of that acquisition, marking the next chapter in my career with RGP.
Education
I am a Fellow of the Chartered Association of Certified Accountants (FCCA) and a graduate of GMIT in Ireland. Following graduation, I completed my professional exams in London, further advancing my expertise in accounting and finance.
Goals and Inspirations
What inspires you?
I am passionate about start-ups and founders who are changing the world. I consider it an honor to work with them and take the responsibility of supporting those companies very seriously.
What is a goal you have your eyes set on?
My goal is to elevate Countsy to be the premier outsourcing solution for 21st-century companies.
What does success in your role look like?
I measure success by both clients and employees retention. We can not succeed without a great team that shows up to work daily, cares about their clients, and can deliver quality results. In other words, quality delivery leads to satisfied clients, and our team is what makes us successful.
A Day in the Life
What was your best day at work at RGP?
Can I say every day? I love getting into my car to come to work. I feel honored to be able to work with this team and these clients. Every day, I combine sales, delivery, strategy, vendor/partner meetings, and employee catch-ups. It is all fun for me.
What accomplishment makes you most proud since joining RGP?
I am very proud that we have increased the top-line revenue every month since joining RGP. The RGP acquisition has helped us scale our business by opening an office in Manila, scaling our team here in the US, invest in marketing while allowing us to focus on client acquisition and delivery while the fantastic RGP back office (HR, Payroll, Accounting) help us stay focused on growth.
Human-First
At RGP, we bring a human-first approach. What does that mean to you?
Countsy has always had a culture of work life balance and of ensuring a safe and professional work environment for our team. We treat our clients the way we want them to treat us and hold each other accountable to that standard.
YOU beyond RGP
How do you spend your time outside of work?
With my daughters as much as possible. Reading, hiking, traveling, finding the best oat milk latte. I strive to work out/be active every day (Orange Theory, Soul Cycle, Barrys, Running, walking, gym I do it all.😊
Name three words that describe you.
Loyal, passionate, and active
Do you have any skills or secret talents that most people don’t know about?
I have a second-degree black belt in Korean martial arts, Kuk Sool Won. It has been several years since I practiced, but I can defend myself in a dark alley if need be
What charities or social causes are you passionate about?
Women’s empowerment is the thing I care most about. I have two daughters and want them and every young woman to thrive and reach their fullest potential.