What We Did
- Developed and implemented highly effective change communication, training and process evaluation programs.
- Collaborated with the Sales and HR VPs to roll out specific phases and assisted with the roll-out of a new compensation plan.
- Worked with the corporate team to define and establish the appropriate support for the new operating model.
- Supported process review and integration of customer relationship management (CRM) systems; created process maps and recommended areas for improvement.
- Implemented a range of delivery methods and broad range of training and learning tools and techniques to support adoption and the people impacts.
- Enabled our client’s leaders to transform business practices to provide customers with dedicated relationship-driven representation from their Sales, Clinical Education and Field Technical Service teams.
- Delivered a change management roadmap, including the process and tools for measuring progress and receiving feedback.
- Improved internal communication—the critical people impacts—by developing a new pattern for effective communication throughout the organization.