Getting a Global Customer Experience Platform Compliant

What We Did

• Assessed the standard’s impact on our client’s accounting policies, procedures, processes, controls, disclosure requirements, enterprise-wide systems, data and functional areas.
• Analyzed adoption options and recommended the best method based on our human-first approach to learning our Client’s unique circumstances.
• Deployed policyIQ^®, a governance tool to guide, aggregate and summarize contract reviews, and to provide evidence and conclusions for examination by management and external auditors.
• Developed an implementation road map, tailored to the conclusion of the full assessment and executed the implementation.

Impact

• Provided thought leadership, methodology, tool set, technical knowledge and project management expertise to deliver and operationalize a relevant, efficient and sustainable compliance solution.
• Selected the right software to meet our Client’s needs and supported the implementation.
• “We partnered with RGP to obtain technical expertise and assess the impacts of the standard. Through expert coordination with multiple areas of our business and our external auditors, RGP designed an effective solution for implementation.” – Director of Finance