To the Power of Human

Mitigating Bet-the-Company Risk through Process and Documentation

Jun 2, 2019 |
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Client

A national service repair company

A new CHRO at the company identified a compliance issue that could have had bet-the-company negative consequences across its employee base and feared they could lose over 50% of their workforce.

When the stakes couldn’t be higher, RGP rapidly developed a successful strategy to help our Client address a sensitive compliance issue, while not jeopardizing the stability of its existing workforce.

What We Did

  • Designed and executed a scalable plan that if not handled carefully or discretely could have jeopardized the stability of the entire workforce.
  • Conducted 2,000 sensitive face-to-face interviews with regional employees within a tight timeframe.
  • Met with employees and managers across hundreds of stores to train and mitigate a huge attrition risk.
  • Created digital archive of the process and catalogued all required employment documentation.

Impact

  • Applied our human-first approach at record speed to save our Client’s business.
  • Successfully limited attrition to only 3%.
  • Saved our Client an estimated $3M in fines that would have resulted without our solution.
  • Delivered a major professional win for the new CHRO with the executive team.
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Client

A national service repair company

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