Limitations Faced by HR Leaders
HR leaders expect big results from their ServiceNow investment—and they should. But too often, limitations like poor adoption and disconnected systems hold them back.
My ROI is unclear. How do I maximize the value of my ServiceNow investment?
How do I simplify service delivery across my organization?
We have low adoption rates. How do I get employees to embrace ServiceNow?
What role can AI play in future-proofing my HR processes?
How do I create a seamless experience and orchestrate tasks efficiently?
How do I improve relevancy and findability, especially at a global scale?
How We Increase Your ROI
At Veracity, we understand the challenges and design solutions that fit the way your team works. With over 10 years of ServiceNow experience and 600+ global certifications, we help your investment deliver more. Here’s how we help organizations like yours elevate their ServiceNow experience:
Tailor ServiceNow For Your People
Guessing what employees need leads to frustration. Listening leads to innovation. By embedding ServiceNow within your organization’s culture, we ensure it works for your people, not the other way around. This enables HR leaders to deliver more meaningful service faster, and with fewer headaches. Driving adoption, personalizing service, and continually enhancing the employee experience from hire to retire.
- Human-Centered Taxonomy & User Criteria: Aligned with user needs and behaviors
- Tailored Knowledge: Personalized content by role, geography, and more
- AI-Powered Employee Journey: Seamless experiences across the employee lifecycle
- Virtual Agents: Orchestrate services across enterprise tools
- Predictive Intelligence: Continuous listening and feedback
- Device-Response Delivery: Optimized self-service on any device
Integrate AI for Smarter HR Support
Put AI to work for your HR team and employees. Our experts seamlessly integrate AI tools to provide smarter, faster, more effective support. Whether aligning AI-powered search with your HR content, implementing virtual agents, or driving predictive insights, we empower HR teams to drive better people outcomes through AI.
- Case & Resolution Notes Summarization: Quicker case insights and resolution tracking
- Chat Q&A, Translation & Summarization: Smoother communication through AI
- Knowledge Article Generation (Multi-Source): AI-generated knowledge articles for faster self-service
- Multi-Turn Catalog & Ordering: Streamlined employee requests
- Auto Case Mapping: Automatic case routing and categorization for workflow efficiency
- LLM-Based Proactive Prompts: AI-driven prompts guiding to actions
- Chat & Email Reply Generation: Quick, personalized, and consistent communication
- Predictive New Hire Success Forecasting: Assess new hire success and fit
- Personalized Onboarding: Smoother employee integration
- Predictive Case Resolution: Predict and resolve cases more efficiently
- Employee Sentiment Analysis: Track employee satisfaction and improve experience
Unify Your Service Delivery Enterprise-Wide
Disconnected systems slow down your HR team—and your entire organization. We specialize in unifying workflows across departments and integrating ServiceNow with the rest of your tech stack. Our experts align your systems, streamline processes, and create a unified service delivery ecosystem that improves performance and clarity throughout your organization.
- Omni-Channel HR Strategy: Vision, strategy, and architecture across all channels
- Phased-Growth Roadmap: Platform-level roadmap for staged development
- Multi-Tool Integration: Human-centered orchestration across tools
- Platform Maturity & Governance: Ensuring governance and continuous
- GenAI Strategy: Readiness and strategy for Generative AI integration
- KPIs & Investment Analytics: Defining platform KPIs and tracking investments
- Opportunity Spotting: Identifying opportunities and driving product development
- Budget & Prioritization: Efficient budgeting, resourcing, and prioritization
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Join The Webinar
March 6, 2025 • 1:00PM-2:00PM EST
Join our experts in ServiceNow and human-centered design for a conversation on proven employee experience frameworks and strategies to optimize your HRSD investment, drive adoption, and maximize ROI. The best part? It’s free!
