Meet rIQ by RGP.
Our proprietary AI accelerator, built on ServiceNow, strengthens what GenAI can do with metadata, taxonomy, and real-time logic—delivering insights that reflect your people, your processes, and your priorities.
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Accelerate Your ServiceNow Journey with Human-Guided Intelligence
From long wait times to rising support costs, today’s service challenges need more than a quick fix. Discover how rIQ blends AI with human expertise to resolve issues faster, reduce costs, and deliver the kind of experience customers remember. From handling unstructured data to smarter escalations, our platform combines AI precision with human insight—cutting inefficiencies, accelerating decisions, and elevating customer experiences across industries.
Decision
Fatigue
Reduction
Manual processes and unstructured data cause chaos and drain productivity in every service-driven organization. Our proprietary accelerator, rIQ, replaces chaos with clarity—boosting speed, satisfaction, efficiency, and customer trust. Here are some of the biggest opportunities to make a real difference:
- Resolve issues faster by eliminating misrouted requests and repetitive data entry
- Turn around customer dissatisfaction with smarter, more personalized support
- Save annually on costs by cutting duplicate work and reducing compliance risks
Unstructured
Data Mastery
Turn scattered content into structured action. rIQ transforms emails, scans, and recordings into accurate, organized workflows—fast.
- Leverage multi-format AI processing to achieve near-perfect accuracy across text, images, and voice
- Auto-route the majority of your cases with context-aware categorization—no manual triage
- Work with any data, any model—fully compatible with ServiceNow’s NowAssist
Intelligent
Escalation
Management
Stay ahead of issues before they escalate. Our AI-driven approach helps your teams prioritize, respond, and resolve with speed and precision.
- Predictive case prioritization surfaces high-risk issues faster with NLP-powered sentiment analysis
- Compliance-aligned suggestions auto-generate responses aligned with GDPR, HIPAA, or industry-specific regulations
- Proactive alerts identify potential escalations before they lead to customer complaints
Continuous
GenAI
Learning
Our system constantly refines itself using real-world feedback from agents, supervisors, and customers—driving smarter, more trustworthy automation over time.
- AI-suggested knowledge base creation allows supervisors to audit AI decisions with full transparency
- Continuous feedback loops learn from every human agent action
- Customer preference tracking refines AI behavior using direct user ratings and interaction patterns
