The VA is investing in AI and enterprise modernization to improve Veteran experiences, optimize operations, and advance mission-critical priorities. The faster proven solutions move into production, the sooner those investments can create real value for Veterans, VA employees, and the communities they serve.
Support initiatives that improve Veteran experiences and modernize operations
Reduce the time between a successful pilot and enterprise deployment
Bring proven solutions to Veterans and employees sooner
The Innovation Pathway brings together technology innovators, VA leaders, and implementation experts to evaluate promising solutions, reduce deployment risk, and expand proven capabilities across the enterprise.
1
Connect the Right Partners
We match innovators with VA leaders around specific mission priorities, so every pilot begins with
a use case, and a clear definition of success.
2
Validate in Real Environments
Solutions are tested in VA settings, with real users and constraints. Deployment risks surface early, when they are least costly to address.
3
Built on Existing VA Infrastructure
ServiceNow is already deployed across the VA. Building on that foundation cuts integration and compliance rework and shortens production time.
4
Scale What Works
When a pilot succeeds, the path to enterprise expansion is already defined. Proven capabilities move forward rather than stalling at the pilot stage.
The first pilots are already underway. Each began with a specific mission need, identified by VA leaders, matched with a technology ready to meet it. These initiatives are built to operate in real clinical and enterprise environments, and each represents a working capability on its way to enterprise scale. Here’s where they stand.
Patient Safety
Real-time visibility into medical devices helps improve patient safety, automate recalls, strengthen cybersecurity, and increase operational readiness.
connected care
AI-powered care coordination and asset intelligence help improve clinical workflows while reducing manual effort across healthcare operations.
veteran experience
Modernizing Veterans Canteen Services creates a more seamless, accessible, and connected experience across dining, payments, and nutrition services.
Everything in the Innovation Pathway Program ties back to the work the VA has named as most urgent: Veteran access, suicide prevention, and the modernization of the systems behind both. Getting there takes more than one kind of organization.
You know where the friction is. Help point new capabilities at the problems that matter most.
You’ve built something that solves a real problem. We help it clear the hurdles between pilot and deployment.
Enterprise deployment succeeds or fails on implementation, and that’s where you come in.
The network is growing, and there’s room in it. Take a look at the pilots underway, or reach out and tell us what your team could bring. We’d like to hear it.
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